Tuesday, June 16, 2015
INVESTOR ALERT: Think twice before using internal Bank "Ombudsman"
If you have a complaint with a a Bank-owned IIROC investment dealer you may find yourself getting an offer to make use of the Bank's internal "Ombudsman" if you didn't accept the dealer's restitution offer ( if any). This INVESTOR ALERT tells you that the use of this " Ombudsman" is entirely voluntary and warns of the risks involved . You may want to use the Ombudsman for Banking Services and Investments, a free, independent Dispute Resolution Service.