OBSI is neither a court nor a regulator, and they do not fine or discipline firms or individuals. Their recommendations are not binding on either party, but they have over a 80% record of acceptance of their recommended settlements from both firms and clients. The alternative, civil litigation, is out of reach for complaints involving less than $250,000. OBSI work on fairness principles and hold dealers accountable rather than individuals, which is a real positive for the retail financial consumer.
If you disagree with OBSI investigation conclusions, and: believe they have failed to consider the issues or information provided, have new information that not previously provided , or have reason to think their decision is unfair or unreasonable, then you can request they reconsider the decision.